General Terms and Conditions

1. General

These general terms and conditions apply to purchases made in the online shops mausser.net, quad-gume.hr, obor-tires.si, atv-tires.si (hereinafter: the online shop). The online shops are operated by:

• DANIJEL MAUSSER s.p.
• Naselje Aleša Kaple 3A, 1430 Hrastnik
• Registration number: 3983447000
• VAT ID: SI25207687
• E-mail: info@mausser.net · phone: +386 41 350 817

By placing an order, the customer confirms that they have been informed of these terms and conditions and agree to them. Consumer protection legislation (ZVPot-1) also applies to consumers and cannot be restricted by these terms.

2. User Account

You may shop as a guest or with a user account. A single account gives you access to all our online shops. The user is responsible for the accuracy of the information entered and the security of their password. Any account whose e-mail address has not been confirmed within 7 days will be automatically deleted.

Business customers (B2B) may apply for a business account. Approval is at our sole discretion; business customers are subject to the prices and conditions agreed upon approval, and consumer protection provisions do not apply to them.

3. Prices

Prices are listed in euros (EUR) and include VAT, unless explicitly stated otherwise. Delivery costs and any surcharge for cash on delivery are displayed in the shopping cart and at checkout before the customer places an order. We reserve the right to correct obvious pricing errors; in such cases, the customer will be notified and given the option to cancel their order.

4. Order and Contract Formation

The customer adds products to the cart and places the order at checkout. The contract is concluded when we send the customer an order confirmation by e-mail. The contract is concluded in the Slovenian language; orders are stored and are available to the customer along with their invoice in the 'My Account' section.

If a product is no longer in stock or the price has changed in the meantime, the checkout will not accept the order and will notify the customer accordingly.

5. Payment

The following payment methods are available (depending on the products and delivery method):

• credit/debit card, Apple Pay, Google Pay — payment processed via Stripe; we do not receive or store your card details;
• cash on delivery — the customer pays the courier upon receipt, with a surcharge shown at checkout; not available for heavy items or in-store pickup;
• bank transfer — the customer receives the transfer details in the order confirmation; the order is dispatched upon receipt of payment. If payment is not received within 8 days, we may cancel the order.

6. Delivery and Collection

Items that are in stock are generally dispatched within 1–3 business days. Delivery is carried out by a courier service to the address provided by the customer. Free delivery applies to lighter items on orders above the amount shown in the shopping cart. Delivery of vehicles and heavier items is arranged separately and agreed upon with the customer.

The customer may also collect items free of charge in person at our address once they have been notified that the order is ready.

Upon collection, the customer should inspect the shipment. Any visible damage to the packaging should be noted on the delivery note and we should be informed as soon as possible.

7. Right of Withdrawal (Returns)

A consumer may withdraw from the contract within 14 days of receiving the goods, without giving any reason. Details, exceptions and the withdrawal form can be found on the Right of Withdrawal and Returnspage.

8. Liability for Defects and Warranty

We are liable for the conformity of goods in accordance with ZVPot-1. The customer should report any non-conformity (material defect) to info@mausser.net or by post to our address, including a description of the defect and, where possible, a photograph. The customer may request that the goods be repaired or replaced; if this is not possible, a proportionate reduction in the purchase price or withdrawal from the contract.

Products covered by a warranty (e.g. vehicles) are subject to the conditions set out in the manufacturer's or importer's warranty certificate. The warranty does not affect the customer's rights arising from non-conformity of the goods.

9. Complaints and Dispute Resolution

Complaints are accepted at info@mausser.net, by phone at +386 41 350 817, or by post. We will acknowledge receipt of a complaint within 5 business days and inform the customer of the next steps; complaints will be resolved in the shortest possible time.

We aim to resolve disputes amicably. The competent body for out-of-court resolution of consumer disputes (ADR) is: [please specify the ADR provider or state that you do not recognise one]. The competent court in Slovenia has jurisdiction over any disputes.

10. Personal Data Protection

We process personal data in accordance with our Privacy Policy.

11. Discount Codes

Discount codes are valid under the conditions specified for each promotion (validity period, minimum order value, eligible products). They do not apply to B2B customers with business pricing, generally do not apply to items already on sale, and cannot be exchanged for cash.

12. Final Provisions

These terms and conditions may be amended. The terms in force at the time an order is placed apply to that order. The law of the Republic of Slovenia governs these contracts.